Returns information

Returns information

General

Returns can only be made by prior agreement with ELM-327.EU.

You should retain any receipt confirming the return. If returned products are lost we will not be liable for them.

Unwanted Goods - within 30 days of delivery

You have a 30-day 'cooling-off period', beginning the day after your order is received.
Within this 30 day period, you have the right to cancel and return the order without penalty, subject to the following conditions:

  • You can inspect your purchase to the same extent as you would be able to in a shop, before deciding whether to keep it.
  • The product(s) must be returned to us complete, un-used, and in as-new condition.
  • If the products are returned complete and unused, we will refund your original purchase price including the initial shipping. 
  • The customer is responsible for the costs associated with returning the order to us.
  • If a product has been used, we have the right to deduct a reasonable amount from the refund to reflect the reduction in resale value of the product.
  • We supply some products in a clear (transparent), sealed plastic bag, to allow them to be inspected as if in a shop, while guaranteeing they are not used. If such a product is returned once the bag has been opened, it will be considered used (even if there are no visible signs of damage), and so a reasonable proportion of the value will be deducted from the refund.
  • Should you wish to cancel your order within the cooling-off period, please contact us on email: contact@elm-327.eu
  • You may use this to inform us of your decision to cancel within the 30-day period.
  • After contacting us for a return, please wait for a reply. We will reply within 1 - 3 business days.
  • If you decide to return your order, you must return it to reach us no later than 30 days after you inform us of your intention to return.


Damaged, Defective or Faulty Goods

ELM-327.EU will repair or replace any product that has failed in normal usage as long as the product has been used as intended and does not, on examination, display any signs of misuse.

If you are dissatisfied with the quality of the goods or the goods are damaged or wrongly supplied, you must give written notice to ELM-327.EU within 30 days of delivery. We will arrange as our option to refund or replace the goods.

Should you need to return a product due to an error on our part we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs.